Terms of service

Welcome to Romy Mae. These Terms of Service (“Terms”) govern your access to and use of our website, RomyMae.com (the “Site”), including any purchases, services, or interactions conducted through the Site.

By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use of the Site immediately.

1. Company Information

Romy Mae is an e-commerce brand offering products through its online platform. References to “Romy Mae,” “we,” “us,” or “our” throughout these Terms refer to the business operating the Site.

2. Acceptance of Terms

Use of the Site constitutes acceptance of these Terms, along with all policies incorporated by reference, including our Privacy Policy, Shipping Policy, and Returns Policy. Failure to comply may result in restriction or termination of access.

3. Eligibility

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to make a purchase. Individuals under this age may only use the Site under the supervision of a parent or legal guardian.

4. Permitted Use of the Site

You agree to use the Site solely for lawful purposes. You may not:

Violate applicable laws or regulations
Upload or transmit malicious software or harmful code
Attempt unauthorized access to systems or data
Interfere with the functionality or security of the Site

Violation of this section may result in immediate suspension or termination of access.

5. General Conditions

We reserve the right to refuse service to any individual at our discretion. All content on the Site, including text, graphics, branding, and images, is the intellectual property of Romy Mae and may not be copied, reproduced, or used without prior written consent.

6. Accuracy of Information

We make reasonable efforts to ensure that all information on the Site is accurate and up to date. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct such issues and to update or remove information at any time without prior notice.

7. Product and Pricing Changes

Products, services, and pricing are subject to change at any time without notice. We reserve the right to modify, suspend, or discontinue any offering without liability.

8. Product Availability

Certain products may be available exclusively online and in limited quantities. While we strive to display product colors and images as accurately as possible, variations may occur depending on screen settings and lighting conditions.

All purchases are subject to our Returns Policy.

9. Orders, Billing, and Account Information

You agree to provide current, complete, and accurate billing and shipping information. We reserve the right to:

Refuse or cancel any order
Limit quantities per customer, household, or order
Cancel orders suspected of fraudulent or unauthorized activity

If an order is canceled, any charges will be refunded in accordance with applicable policies.

10. Shipping and Delivery

Orders are processed promptly to ensure timely fulfillment.

Processing Time

Orders are typically processed within one (1) business day. Orders placed before 5:00 PM local time are generally processed the same day. Orders placed after this time will be processed on the next business day.

Shipping Method

All orders are shipped via PostNL International Priority, a tracked international delivery service.

Delivery Estimates

Estimated delivery timelines are as follows:

Transit Time: Approximately 6–11 business days
Total Delivery Time: Approximately 7–12 business days, including processing and transit

Delivery estimates are not guaranteed and may vary due to destination, customs processing, or carrier-related conditions beyond our control.

Shipping Rates

Free shipping on orders over $50
A flat shipping fee of $8.88 applies to orders below $50

Tracking

Tracking information will be provided once your order has been dispatched.

Delivery Responsibility

Customers are responsible for providing accurate shipping information. Romy Mae is not responsible for delivery delays or failures resulting from:

Incorrect or incomplete address details
Customs or international import procedures
Carrier delays or disruptions

Responsibility transfers to the shipping carrier once the order has been dispatched.

11. Returns, Exchanges, and Refunds

We offer a return window of forty (40) days from confirmed delivery.

Items must be returned in original condition unless defective
Return shipping is covered for approved returns
Exchanges are supported where applicable
Damaged items must be reported within 3 days of delivery with supporting documentation

Additional details are outlined in our Returns Policy.

12. Privacy

Personal information is collected and processed in accordance with our Privacy Policy. We do not sell personal data and use information strictly for operational, transactional, and communication purposes.

13. Third-Party Services and Links

The Site may include access to third-party services or links. These are provided for convenience only, and we are not responsible for their content, functionality, or practices.

14. User Content and Feedback

By submitting reviews, feedback, or other content, you grant Romy Mae a non-exclusive, royalty-free, perpetual right to use, reproduce, and distribute such content.

You are responsible for ensuring that your submissions do not violate any third-party rights or applicable laws.

15. Errors and Omissions

We reserve the right to correct any errors relating to product descriptions, pricing, promotions, or availability at any time, including after an order has been placed.

16. Prohibited Activities

You may not use the Site to:

Engage in unlawful or fraudulent conduct
Infringe intellectual property rights
Upload or distribute harmful software
Collect personal data without consent
Conduct scraping, phishing, or spam activity

17. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

18. Limitation of Liability

To the fullest extent permitted by law, Romy Mae shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Site or products.

19. Indemnification

You agree to indemnify and hold harmless Romy Mae, its affiliates, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or violation of applicable law.

20. Termination

We reserve the right to suspend or terminate access to the Site at any time for violation of these Terms. Any obligations incurred prior to termination will remain in effect.