Shipping policy

At Romy Mae, we prioritize efficient order processing and dependable international delivery to ensure a seamless customer experience.

Order Processing

Once an order is successfully placed:

An order confirmation email is issued immediately upon checkout
Orders are typically processed within one (1) business day
Orders placed before 5:00 PM local time are generally processed the same day
Orders placed after this cutoff are processed on the following business day

Orders are processed and dispatched seven (7) days per week. During periods of high demand or holidays, processing times may be extended slightly; however, we make every effort to minimize delays.

Shipping Method

All orders are shipped via PostNL International Priority, a fully tracked international delivery service.

Estimated Delivery Time

Estimated delivery timelines are as follows:

Transit Time: Approximately 6–11 business days
Total Delivery Time: Approximately 7–12 business days, including order processing and transit

Delivery estimates are provided for reference only and may vary depending on destination, customs clearance, and carrier operations.

Shipping Rates

Free standard shipping on orders over $50
A flat shipping fee of $8.88 applies to orders under $50

All shipping costs are displayed at checkout prior to order confirmation.

Tracking

Once an order has been dispatched, a shipping confirmation email including tracking information will be sent. Customers may use this information to monitor the progress of their shipment.

Responsibility After Dispatch

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and operational conditions.

Romy Mae is not responsible for delays, delivery issues, or damages occurring after the shipment has been handed over to the carrier.

Delayed, Lost, or Damaged Shipments

If a shipment is delayed, lost, or arrives damaged:

Customers are encouraged to first contact the shipping carrier using the provided tracking information
Claims may be submitted directly through the carrier’s claims process

Romy Mae will assist where reasonably possible and review such cases on a discretionary basis.

Customs and International Deliveries

International shipments may be subject to customs inspections, import duties, or delays beyond our control. Romy Mae is not responsible for customs-related delays or additional charges imposed by destination countries.