Refund policy

At Romy Mae, we are committed to ensuring a confident and seamless shopping experience. If your order does not meet expectations, we encourage you to contact us so we may review and resolve the matter in good faith.

For all return-related inquiries, please contact:
info@romymae.com

1. Return Eligibility

We accept return requests within forty (40) days from the date of confirmed delivery.

Returns may be approved for items that are:

Defective
Damaged during production
Unused and in original condition (non-defective returns)

To be eligible, customers must submit a return request within the 40-day window from the carrier-confirmed delivery date.

Unless the item is defective or damaged, all returned products must be in their original condition, including packaging.

2. Return Authorization Process

All returns must be reviewed and approved prior to being sent back.

Once a request is approved:

Return instructions will be provided via email
The item must be returned in accordance with the provided instructions
Returns submitted without prior authorization may not be accepted

3. Return Shipping Costs

Romy Mae covers return shipping costs for all approved and eligible returns.

4. Refunds

Upon receipt and inspection of the returned item:

Customers will be notified of the approval or rejection of the refund
Approved refunds will be processed within seven (7) business days
Refunds are issued to the original payment method used at checkout

Please note that additional processing time may be required by financial institutions before funds appear in your account.

5. Exchanges

Exchanges may be requested for eligible items, including size or color changes.

To qualify for an exchange:

Items must be unworn, unused, and returned in original packaging
Requests must be submitted via email within the return window

Once approved:

Exchange instructions will be provided
Shipping costs for approved exchanges are covered by Romy Mae

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within three (3) days of delivery.

Where possible, please include clear photos of the item and packaging to assist with review. Approved replacement items will be dispatched promptly.

7. Lost or Missing Shipments

If your order appears lost during transit, please contact us so we may assist in verifying the shipment with the carrier.

If a package is marked as delivered but cannot be located, customers are encouraged to file a claim directly with the shipping carrier. Romy Mae will review such cases on a discretionary, case-by-case basis.