Privacy policy

This Privacy Policy describes how Romy Mae (“Romy Mae,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in connection with your access to and use of our website, RomyMae.com (the “Site”), including any purchases made through it.

We are committed to maintaining the confidentiality and integrity of personal data and to processing such information in accordance with applicable data protection and privacy laws. By accessing or using the Site, you acknowledge and agree to the practices described in this Policy.

1. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Romy Mae
Email: info@romymae.com

Business Address:
Steurendaal 41
2553PM The Hague, Netherlands

2. Categories of Personal Information Collected

We collect personal information necessary to operate our business, fulfill transactions, and enhance user experience. This may include:

a. Technical and Usage Information

When you visit the Site, certain information is collected automatically. This may include your IP address, browser type, device identifiers, time zone, referring URLs, and interactions with the Site. We may use cookies, pixels, and similar technologies to support functionality, analytics, and personalization.

b. Transaction and Order Information

When you place an order or attempt to make a purchase, we collect information required to process the transaction. This includes your name, billing and shipping address, email address, telephone number, and payment details.

c. Communications

We collect information you provide when you contact us, including customer service inquiries and correspondence, which may be retained for support and operational purposes.

3. Purposes of Processing

We process personal information for legitimate business purposes, including:

To process, fulfill, and deliver orders, including returns and exchanges
To communicate with you regarding transactions, shipping updates, and customer service inquiries
To maintain, improve, and optimize the performance of the Site
To analyze customer behavior and preferences
To send marketing and promotional communications where permitted by law
To detect, prevent, and address fraud, security incidents, or unauthorized activity
To comply with legal, regulatory, and contractual obligations

4. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to carefully selected third-party service providers that assist in the operation of our business, including:

E-commerce platform providers (e.g., Shopify) Shopify Privacy Policy
Payment processing partners
Shipping and fulfillment providers
Email, marketing, and customer relationship management platforms
Analytics, security, and infrastructure providers

Such disclosures are limited to what is necessary for the relevant service and are subject to appropriate confidentiality and data protection obligations.

We may also disclose personal information where required by law, legal process, or to protect the rights, property, and safety of Romy Mae, our customers, or others.

5. Advertising, Analytics, and Tracking

We may engage third-party analytics and advertising partners to better understand how users interact with the Site and to deliver relevant advertising. These may include services such as Google Analytics and social media advertising platforms.

You may control or limit interest-based advertising through your browser settings or the respective platforms’ privacy controls.

6. Your Rights

Subject to applicable law, you may have certain rights regarding your personal information, including:

The right to access and obtain a copy of your data
The right to request correction of inaccurate or incomplete data
The right to request deletion of personal information
The right to object to or restrict certain processing activities
The right to data portability

To exercise any of these rights, please contact us at info@romymae.com. We may require verification of identity prior to fulfilling requests.

7. Cookies and Similar Technologies

We use cookies and related technologies to:

Enable core functionality of the Site
Retain user preferences and shopping cart data
Analyze traffic and usage patterns
Deliver relevant content and advertising

You may adjust your browser settings to refuse or manage cookies; however, certain features of the Site may not function properly as a result.

8. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission or storage is entirely secure.

9. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy, including for legal, accounting, or reporting requirements.

10. International Transfers

Your personal information may be transferred to and processed in jurisdictions outside your country of residence. Where such transfers occur, we implement appropriate safeguards to ensure that personal data is handled in accordance with applicable legal standards.

11. Children’s Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of such changes.